FAQ'S

We offer FREE TRACKED delivery to all of our UK customers, including Northern Ireland, the Isle of Man and the Channel Islands using the Royal Mail Tracked 48 service (no signature required). Most orders will be delivered within 2 working days (but can take up to 5 working days from the date of order). 

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We offer 'Express Delivery' using the Royal Mail Tracked 24 (no signature required) service for an additional charge of £3.00. Please note this is NOT a guaranteed Next Day service. Although most products will arrive next day, Royal Mail will very occasionally take longer than 24 hours to deliver.

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All orders placed before 4:00pm will be despatched the same day.

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'Express Delivery' Orders placed on a Friday before 4:00pm should be delivered on the following Monday. 'Express Delivery' Orders placed on a Friday after 4:00pm should be delivered on the following Tuesday. 

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We are closed on Bank Holidays, so all 'Express Delivery' orders will be shipped on the first working day after a Bank Holiday for delivery the following day.

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Please use the tracking link provided in your shipment email to follow the progress of your order.

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For Worldwide Orders (outside of the UK)

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We ship worldwide and prices vary depending on the zone of your country. All orders shipped internationally are sent using the Royal Mail International Tracked and / or Signed service. Please use the tracking link provided in the shipment email to follow the progress of your order.

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Zone 1 - Charged at £6.95

Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden.

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Zone 2 - Charged at £9.95

Andorra, Australia, Bahrain, Canada, China, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Hong Kong, Hungary, India, Israel, Latvia, Lebanon, Liechtenstein, Lithuania, Malta, Monaco, New Zealand, Norway, Oman, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Switzerland, Taiwan, United Arab Emirates, United States of America.

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Zone 3 - Charged at £14.95

Albania, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Bermuda, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cayman Islands, Chile, Christmas Island, Colombia, Costa Rica, Dominica, Ecuador, Egypt, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Ghana, Greenland, Grenada, Guadeloupe , Guatemala, Guyana, Iceland, Indonesia, Jamaica, Japan, Jordan, Kenya, Kuwait, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Nicaragua, Nigeria, Pakistan, Palestine, Paraguay, Peru, Phillipines, Puerto Rico, Reunion, Russia, St Kitts & Nevis, St Lucia, St Martin, St Vincent & Grenadines, Samoa, Sao Tome & Principe, Saudi Arabia, Seychelles, Solomon Islands, South Africa, South Korea, Sri Lanka, St Barthélemy, St Maarten, Suriname, Swaziland, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Uganda, Ukraine, Uruguay, Venezuela, Vietnam, Virgin Islands British, Virgin Islands US, Zambia.

Worldwide orders can take from 3-15 working days to be delivered, depending on the country and location that the order is being dispatched to. 

Please note:

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International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.

We accept no liability for inaccurate delivery addresses. Addresses entered incorrectly, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order.  In the case of a parcel being returned due to an incorrect delivery address being provided or the customer not collecting from their postal office/depot, a re-delivery cost will be charged. The costs for this are as follows: £3 for UK delivery and relevant shipping costs for delivery zone. 

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Further Delivery Information

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Orders are dispatched following the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped. 

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Unfortunately we cannot provide a specific delivery time. We would also like to add that any orders placed on Friday or over the weekend will not be shipped until the following week. Delivery is normally within 2-4 working days (usually much quicker), but allow upto 7 days before contacting us (21 Days for Worldwide Shipping). Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email. 

If no-one is in at your given shipping address, Royal Mail will leave a note with full details on how to arrange re-delivery, collection from your local Post Office or collection from your local Sorting Office.

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Orders placed on Saturdays, Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability). During the Christmas and New Year period it may take longer to dispatch your order so please contact us if it's urgent.

Do you accept returns?

We understand that sometimes mistakes are made when buying our products. If you change your mind for any reason please contact our Customer Service team via email or phone prior to returning your product and we can initiate a returns process.

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We will ONLY refund you for any unopened items returned to us within 14 days of receiving the goods. Customers will be responsible for the cost of the returns postage. We will charge £3 restocking fee for each returned item.  We will NOT accept returns of used, opened or unsealed items. Only sealed, unused products can be returned to us for a refund.

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Please return your products to:

DermaTx (Returns)

Unit 8, Stoughton Grange,

Gartree Road,

Oadby,

Leicestershire

LE2 2FB

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Please provide a return name, address and a reason for the return so that we can refund you.

Please inform us of any damaged or faulty items as soon as you can by email:

enquiy@dermatx.co.uk    or phone :+44(0)116 380 0404 before returning the item.

Addresses that are incorrectly entered, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order. We accept no liability for inaccurate delivery addresses. In the case of a parcel being returned due to an incorrect delivery address being provided OR the customer NOT collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are as follows; £3 for UK delivery, £6.95 for outside the UK .

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